Customer Support Specialist – ByteDance Project in Lisbon

Are you fluent in French and English and looking for an exciting international career move Join Concentrix in Lisbon as a Customer Support Specialist working on ByteDance projects supporting cutting-edge digital platforms in one of Europes most vibrant capital cities!

Key Offerings

• Base Salary: 1100 gross per month (14 monthly payments per year)
  
• Food Allowance: 7.63 per working day
  
• Attendance Bonus: 100 per 11 months
  
• Relocation Package: Access to a shared company apartment with other Concentrix employees for up to 12 months with utilities included (280 deducted monthly)
  

Role Details

• Location: Lisbon Portugal (On-site)
  
• Work Schedule: Full-time 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off per week
  
• Work Type: Customer service content moderation and policy enforcement across online content ecosystems
  

Core Responsibilities

• Make objective accurate moderation decisions based on platform policy guidelines.
  
• Provide empathetic customer-focused communication in both French and English.
  
• Manage high volume queues during peak campaign periods with attention to detail.
  
• Handle sensitive content professionally maintaining sound judgment and integrity.
  

Requirements

• Fluent proficiency in both French and English.
  
• Excellent verbal/written communication and strong analytical decision-making skills.
  
• Solid understanding of digital e-commerce content ecosystems and local market cultural nuances.
  
• Strong organizational skills resilience and adaptability in a fast-paced environment.
  
• Note: Candidates must not have previously worked for ByteDance (across any LOB BPO or country).