Customer Support Specialist –Banking

Customer Support Specialist (Portuguese Language)

Lisbon Portugal

As an Operations Customer Expert you will deliver high-quality support for Banco Montepios banking line. Key duties include:

• Clarifying customer inquiries processing requests and tracking client transactions.
  
• Strictly adhering to internal and regulatory procedures.
  
• Fostering relationships built on trust safety and proximity.
  
• Efficiently managing contacts to ensure maximum customer satisfaction and loyalty.
  

• Education: 12th grade completion ongoing university studies or a Bachelors degree.
  
• Languages: Minimum B2 level in English Portuguese Language C1 or Native.
• Technical Knowledge: Banking technical knowledge required.
  
• Experience: Contact center experience (inbound and/or outbound) preferably in the banking sector.
  
• Key Skills:
  
  • Excellent oral and written communication
    
  • Strong interpretation and reasoning/argumentation skills
    
  • Customer- and results-oriented mindset
    
  • User-level computer proficiency
    
  • Ability to work effectively under pressure
    
  • Great interpersonal skills and enthusiasm for teamwork
    

• Duration: 23 business days Monday to Friday 09:00 to 18:00.
• Training Allowance:
  
  • 10.00/day (50.00/week) paid upon successful completion.

• Base Salary: 920.00
  
• Christmas Allowance (1/12th): 76.67
  
• Holiday Allowance (1/12th): 76.67
  
• Food Allowance (7.00/day on prepaid card tax-exempt): 154.00
  
• Total Gross Salary: 1227.33 / month
  
  
• Performance Bonus: Up to 100.00 / month (gross)
  

• Contract Type: Open-ended contract for uncertain term (expected duration of 12 months renewable for another 12 months; permanent contract after 2 years).
  
• Health Coverage: Private health and dental insurance after signing the contract (requires NIF and Social Security number).
  
• Paid Leave: Standard Portuguese public holidays apply (working on a holiday grants a compensatory day off).
  

• Working Hours: 40 hours per week (8 hours/day 1-hour lunch break).
  
• Shifts: Rotating shifts between 08:00 and 00:00 (Monday to Sunday).