Customer Support Specialist – AI Platform

We are seeking a customer-focused and tech-savvy Customer Support Specialist to join our team in this role you will provide high-quality support to consumers and business users of a leading world-renowned American Artificial Intelligence platform. You will play a crucial role in troubleshooting issues guiding users through advanced generative AI products and delivering an exceptional customer experience in a fast-paced environment.

• Customer Support: Provide reactive and efficient support across multiple channels (chat email and phone) to individual and corporate users.
• Issue Resolution: Troubleshoot account access problems and resolve billing and invoicing queries.
• Product Guidance: Assist guide and educate customers on effectively utilizing the AI platforms features and products.
• Quality Excellence: Maintain high-quality service standards that exceed performance indicators and quality scoring metrics.
• Communication: Provide clear professional and timely responses to customer inquiries.

• Duration: 15 working days (8 hours/day) of comprehensive paid training prior to contract signing.
• Content: Product knowledge system tools customer handling techniques and on-the-job practice.
• Compensation: Daily training allowance provided for candidates who successfully complete the training phase.

• Native or near-native level of English (written and spoken).
• Strong passion for technology artificial intelligence and innovative digital tools.
• Excellent problem-solving skills with high attention to detail.
• Previous experience in customer support or call center environments is a plus.
• Ability to work on flexible day-shift schedules including weekends (rotating shifts).
• Valid legal entitlement to work in Portugal (EU Citizenship or valid Residency/Work Permit).

• Base Salary: 1000.00 / month
• Monthly Meal Allowance: 154.00 / month (paid tax-free via meal card based on 22 working days)
• 13th & 14th Month Allowances: 166.66 / month (pro-rated monthly split of Holiday and Christmas bonuses)
• Gross Monthly Package: 1320.67

• Performance Bonus: Up to 200.00 / month (variable performance-based bonus)
• Health Benefits: Private Health & Dental Insurance upon contract signature
• Vacation: 22 days paid annual leave public holiday compensation days
• Workplace Amenities: On-site gym cafeteria and modern campus facilities located near public transport (Metro & Train station).
• Career Growth: Permanent contract opportunity after 2 years.