Customer Support Representative – Polish

A leading global customer-experience (BPO) company is growing its team in Lisbon Portugal and is hiring for the role of Customer Support Representative. You will support customers of an international airline with travel-related enquiries. As a Polish-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone and email.

• Handle incoming customer contacts in Polish by phone and email
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or fluent Polish (C1) and good English (B2) spoken and written
• A customer-service mindset: a passion for helping customers strong problem-solving skills and the ability to explain product and service information clearly
• Reliable and flexible: able to work a full-time 40-hour week on a rotating MondaySunday shift pattern

• Salary: 1040.68 gross per month with company-provided accommodation or 1295 gross per month without accommodation
• Private health insurance

• If you live more than 100 km from the office: airport pick-up and a company room
• Travel costs covered after the 9th month plus a yearly flight home for international candidates

• Location: Lisbon Portugal on-site
• Working hours: MondaySunday rotating shifts 40 hours per week
• Contract: Full-time 12-month contract
• Start: 6 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.