Customer Support Representative – Lisbon

People Hive is supporting a client in the search for a Customer Support Representative (German) to join their team in Lisbon.

The role focuses on assisting German-speaking users via inbound and outbound calls and resolving e-commerce platform-related issues within a fast-paced BPO environment.

Critical Requirements

• Native/Fluent German and good English (B2)
• Comfortable handling inbound and outbound calls
• Ability to investigate and resolve customer/order-related issues
• Comfortable working in fast-paced BPO environment with rotational shifts
• Computer literate with ability to learn systems quickly

Whats on Offer

• Complexity bonus of 100
• Health insurance
• Meal allowance 7.63 /day
• We are offering a 1000 Welcome Bonus only till end of October. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Location: Lisbon

Working arrangement: Onsite

Employment: Full-time (6-month contract)

Languages: German English

Seniority: Entry to Mid-level

Industry: Customer Experience / BPO

Salary: 1100 gross per month

People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process.

Job Reference: PH-DSR-051