Customer Support Representative (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support Representative for their office in Lisbon.

Position: Customer Support Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls

• Investigate and resolved buyer seller customer or creator issues including order and logistics inquiries

• Reviewe reported cases within established turnaround times and quality standards

• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)

• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers

• Ability to handle stressful situations

• Previous Contact Centre or Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)

• Good and customer-friendly service

• Curious and persistent in solving issues

• Organized and can keep a cool head even in stressful situations

• Working schedule: Monday - Sunday 24/7 rotating shifts.

BENEFITS:

• Modern office in a city center with open spaces easy to access with public transportation

• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• And much more!!!