Customer Support

Key Information:
Work Model: On-site
Schedule: Monday to Friday 08:00 to 17:00 Saturday & Sunday Off
Gross Salary: 1000 EUR gross per 14 months
Relocation: Relocation support provided from outside Portugal
Contract: 6 months (Renewable)

Responsibilities:
- Provide exceptional customer support for a leading car-rental brand
- Assisting clients with inquiries supporting with renting the cars - before during and afterrental
- Attracting potential customers by answering questions about reservations and their different modalities suggesting and adding information about these services to meet the customers needs
- Handling complaints as advisors after rental dealing with invioices damages etc.
- Engage with clients through multiple channels including phone email and messaging ensuring timely and effective resolution of concerns and maintaining a high level of professionalism and support excellence

Requirements:
- Fluency in French (C1/C2) and English (C1/C2)
- Minimum 1 year previous experience in customer support or contact center
- Strong communication skills: approachable patient and customer-oriented
- Strong sales skills
- Proficiency in digital tools and platforms
-Ability to identify business opportunities and suggest additional services to customers
-Good interpersonal skills and strong conflict resolution abilities