Customer Support Expert – Spanish

Join Netflix in Portugal: Operations Customer Expert

Are you passionate about entertainment technology and deliver outstanding customer experiences Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

As an Operations Customer Expert you will be the first point of contact for Netflix users. You will handle account management billing inquiries technical troubleshooting and product features via telephone email and chat.

• Location: 100% Remote within mainland Portugal (occasional visits to Lisbon hubs may be required).
  
• Schedule: 40 hours per week (8-hour days 1-hour lunch) on a 24/7 rotational shift pattern including nights weekends and holidays.
  
• Contract: 12-month initial term (uncertain term contract) with permanent employment options after 2 years. 1-month trial period applies.
  

To maximize your chance of selection candidates must meet the following criteria:

• English Proficiency: B1 level or higher.
  
• Castilian (Spanish) Fluency PLUS one regional combination:
  
  • Castilian Basque
    
  • Castilian Catalan & Valencian
    
  • Castilian Galician
    
• Skills: Strong communication empathy problem-solving digital adaptability and detail orientation.
  

• Company Accommodation: Option to live in a fully furnished shared company apartment for your first 14 months (for candidates residing >100km away; all utilities Wi-Fi cable TV and linens included).
  
• Gross salary: 1259.33 / month
• Health Insurance: Provided from day 1 of your employment contract.
  
• Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter plus Portuguese public holiday rules.
  

• Duration: 2 weeks (8 hours/day conducted in English) covering software Netflix products and customer management.
  
• Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is 18.56 gross/day (92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.
  

Ready to start your entertainment career Apply today to join Teleperformance Portugal!