Customer Support Advisor with French

We are looking for French-Speaking Customer Support Advisors to join an international customer experience organisation in Lisbon this role you will provide first-line customer support for a leading French betting operator assisting customers with account management login difficulties winnings enquiries and general platform-related questions.

You will communicate with customers through telephone live chat and email ensuring that every interaction is handled professionally efficiently and with a strong focus on customer satisfaction. This opportunity is ideal for individuals with excellent French communication skills a customer-oriented mindset and the ability to resolve enquiries in a fast-paced multicultural environment.

• Provide Level 1 customer support through inbound telephone calls live chat and email.

• Assist customers with general enquiries regarding betting services and platform functionality.

• Explain winnings and provide clear information about customer account activity.

• Support customers with account management access issues and login difficulties.

• Identify investigate and troubleshoot common customer problems.

• Escalate complex or unresolved enquiries to the appropriate internal teams.

• Handle customer complaints professionally demonstrating empathy patience and effective problem-solving skills.

• Prepare clear accurate and professional written responses to customer enquiries.

• Adapt predefined communication templates to individual customer situations.

• Ensure customer interactions are handled efficiently and in accordance with established service procedures.

• Maintain accurate records of customer enquiries actions taken and escalations.

• Collaborate with colleagues and internal teams to ensure consistent service quality.

• Contribute to a positive customer experience through effective communication and timely issue resolution.

• Native-level or C2 proficiency in French both written and spoken.

• High school diploma or equivalent educational qualification.

• Strong customer service skills and a customer-focused approach.

• Ability to handle complaints troubleshoot issues and resolve customer enquiries effectively.

• Excellent verbal and written communication skills.

• Ability to communicate clearly and professionally across telephone chat and email channels.

• Strong problem-solving skills and attention to detail.

• Ability to follow established procedures and adapt communication templates to customer needs.

• Good organisational skills and ability to manage multiple customer interactions efficiently.

• Professional patient and empathetic approach to customer communication.

• Ability to work effectively in a multicultural team-oriented environment.

• Currently based in Portugal or willing to relocate to Lisbon.

• Availability to work 100% on-site in Santos Lisbon.

• Flexibility to work rotational shifts.

• Full-time employment opportunity in Lisbon Portugal.

• Performance-based bonus linked to KPIs available from the fourth month of employment.

• Meal allowance.

• Christmas and holiday bonuses.

• Health insurance plan after six months of employment.

• Relocation support for eligible EU citizens including reimbursement of travel ticket expenses.

• Opportunity to work in an international and multicultural customer experience environment.

• Experience supporting customers in the online betting industry.

• Additional employee benefits.