Customer Success Specialist – Sofia, Bulgaria

Job Title: Customer Success Specialist (Portuguese & English)

Location: Sofia Bulgaria
Industry: International Tech Company
Employment Type: Full-Time (Hybrid)
Start Date: ASAP

Salary & Benefits:
1738.39 gross/month
Performance bonus up to 728.59/month
Relocation support provided

Working Schedule:
Monday Friday
10:00 19:00 or 12:00 21:00

Job Overview:
We are hiring a Portuguese-speaking Customer Success Specialist to join an international technology company in Sofia Bulgaria. This is a non-sales client-facing role focused on onboarding product adoption and customer enablement within a structured implementation journey of 510 weeks.

Key Responsibilities:
Conduct onboarding and orientation sessions for active customers
Deliver demos and presentations using provided materials
Tailor solutions based on customer needs and business use cases
Guide customers through product implementation (510 week cycle)
Share best practices to improve adoption and engagement
Monitor customer adoption rates and provide ongoing support
Ensure a smooth and successful customer experience throughout the lifecycle

Requirements:
Portuguese (C1/C2 level) and English (B2 level)
Strong communication and presentation skills
Comfortable speaking on camera in a professional setting
Technically savvy with ability to understand digital tools and platforms
Previous experience in Customer Success Support Training or B2B environments is a plus
Strong problem-solving mindset and customer-first attitude

Eligibility:
Open only to EU citizenship holders

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