Customer Success Specialist

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

Would you like to work for a rapidly growing international healthcare company We are looking for a Customer Success Specialist to join our Acute Care & Monitoring (ACM) Operating Unit! Be a part of a company that thinks differently to solve problems make progress and deliver meaningful innovations. Join Medtronic where we appreciate your talent experience and passion for your work. You can count on professional and personal development exciting challenges and a dynamic environment. For this remote position you will be expected to be based within a Western European country.

As the ACM Customer Success Specialist Western Europe you will help redefine the customer experience by driving product availability through data-driven insights cross-functional collaboration and proactive supply chain management. Operating at the intersection of supply chain sales and customer success you will anticipate challenges optimize forecasts and transform complexity into clear timely communication. Partnering with the Customer Success Manager you will contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced diverse and truly international environment.

Responsibilities may include the following and other duties may be assigned:

• Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities
• Analyse supply chain data and develop clear actionable solutions to improve product availability and customer satisfaction
• Collaborate closely with supply chain sales marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels
• Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions
• Provide timely and transparent information to the sales force enabling effective customer communication and expectation management
• Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch
• Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services with a strong focus on Customer Care and Service & Repair processes
• Leverage innovation and AI-enabled tools to continuously improve reporting data analysis communication effectiveness and the overall customer experience

Required Knowledge and Experience:

• Bachelors degree in management Industrial management Business Life Sciences or a related field
• At least 1 or 2 years of experience in a similar role preferably within the medical device industry
• Basic knowledge of SAP and working knowledge of Microsoft Excel including pivot tables
• Proficiency in English (reading conversation and writing); additional European languages are a plus
• Strong analytical organizational and project management skills with a focus on execution excellence
• Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional matrixed environment
• Ability to work independently in a remote environment demonstrating strong ownership accountability and self-organization

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Belgium: 54160.00 EUR- 81240.00 EURFrance: 39200.00 EUR- 58800.00 EURGermany: 51200.00 EUR- 76800.00 EURGreece: 24000.00 EUR- 36000.00 EURIreland: 38160.00 EUR- 57240.00 EURItaly: 33440.00 EUR- 50160.00 EURNetherlands: 43200.00 EUR- 64800.00 EURPortugal: 24000.00 EUR- 36000.00 EURSpain: 29600.00 EUR- 44400.00 EURUnited Kingdom: 35200.00 GBP- 52800.00 GBP

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here