Customer Success Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012 Salsify helps brand manufacturers distributors and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally our products are shopper-centric frictionless and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust amplify product differentiation and assortments increase conversion rate improve profit margins and speed time to market.

Learn how the worlds largest brands including Mars LOreal Coca-Cola Bosch and GSK as well as retailers and distributors such as Carrefour Metro and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify we strive to embody an equitable diverse and inclusive company culture. We are united across countries levels tenures and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are a truly inclusive culture accounts for the full authenticity of every single human being that works here.

Salsify is seeking a highly motivated growth-focused and results-driven Customer Success Manager to engage enable and retain a portfolio of Salsifys customers. The CSM is ultimately responsible for the complete post-sales lifecycle. This role is focused on ensuring that customers receive maximum business value from their PXM platform. The results of these interactions are customer retention customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value.

How Youll Make an Impact:

• Ensures the customer is achieving business value for every stage of their customer lifecycle journey post-sale. Occasionally the CSM will collaborate during the pre-sales cycle to help with a seamless transition and a positive customer experience.
• Is responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI.
• Recommends and carries out joint strategic success and value plans with their portfolio of customers.
• Performs business reviews up through senior leadership to share progress metrics wins and recommendations for the future (products and services).
• Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce.
• Helps customers plan and execute a digital shelf program - this is often change management for our customers and a key piece of the role.
• Evangelizes customer success stories customer success systems and processes.

Youll Enjoy This Role If You Have:

• 3-5 years as a Customer Success Manager within a SaaS organization consultant technical account manager or equivalent.
• Proven track record of driving measurable customer outcomes and success.
• Tracked client health and usage metrics in a Customer Success tool
• Comfort handling a high volume of new and existing customers and are open to fluctuation.
• Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions.
• Handled challenging or complex customers or situations and can demonstrate resolutions.
• Experience using AI tools (Gemini is a plus) to work smarter as a CSM with a strong curiosity to learn experiment and continuously find new ways to create better value for customers.
• Worked cross-functionally with sales professional services product and marketing peers.
• Ability to navigate data systems and people to find answers.
• PIM CPG or Retail experience are a plus.

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Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a persons achievements subject matter expertise and passion not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent will be reaching out about next steps if we would like to move forward.

Salsifys mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsifys growth and earned the company numerous top workplace awards.

We are headquartered in Boston Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility curiosity and passion we want to hear from you!

As part of the hiring process we may be conducting reference checks with your provided contacts.

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Salsify is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact .

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