Customer Success French Speaking

Join Europes Fastest-Growing PropTech Scale-Up: Become Our Next Customer Success (French Speaking Markets)!

Are you passionate about AI real estate and building lasting client relationships Do you thrive in fast-paced international environments where your ideas and energy truly matter

At CASAFARI were on a mission to bring clarity and efficiency to Europes chaotic real estate market and we want YOU to be part of it.

Were Europes leading real estate data intelligence platform operating in Portugal Spain France Italy and Germany. With a diverse team of 100 professionals from over 25 countries CASAFARI is transforming the property world with cutting-edge technology and real-time data.

Our vision is bold: organize real estate into a data-powered ecosystem enabling faster smarter and safer transactions. From real estate agents to investors developers and even Q-commerce players we empower everyone to make informed decisions with confidence.

Your Mission:

As Customer Success French Speaking Markets you will be the trusted advisor for our real estate clients in France Belgium Luxembourg and other French-speaking markets. Youll help them get the most out of our platform with onboarding training insights and hands-on support to ensure they thrive.

• Deliver impactful onboarding sessions workshops and webinars;
• Support customers across multiple channels (tickets email phone) ensuring timely and effective responses;
• Handle customer requests efficiently using the right information and a customer-first approach;
• Develop a strong understanding of CASAFARIs product and the real estate industry;
• Build and maintain trusted relationships with customers across Europe;
• Deliver webinars and product sessions to help customers maximise product usage;
• Gather and analyse customer feedback to identify improvement opportunities;
• Analyse customer data to understand behaviour needs and engagement levels;
• Create targeted campaigns for new customers and reactivation campaigns for less active users;
• Identify upsell and cross-sell opportunities and share insights with Account Management.
• Train and support new team members within client agencies;
• Build strong trusted relationships with users;
• Gather insights through product/customer interviews to improve our services;
• Act as the bridge between client needs and our product team.

• Native-level proficiency in French with fluent English;
• 2 years of experience in the same role or in similar positions within the Customer Success area;
• Enthusiastic about AI tech and real estate;
• Comfortable with CRM/tools and digital platforms;
• Curious proactive organized and a great communicator;
• Empathetic and customer-focused - you love helping people succeed;
• Curious fast learner and eager to grow in a dynamic environment.
• Interest in new technologies especially AI;
• Comfortable working in a fast-growing start-up environment.

• Competitive base salary attractive bonus scheme;
• Health insurance;
• Fully remote hybrid or onsite your choice!;
• Mentorship and training in product sales and communication;
• Access to our platform (useful if youre house-hunting!);
• Offices in Lisbon Algarve and Berlin.

What to Expect from the Recruitment Process

We believe recruitment should be transparent structured and respectful of everyones time. It typically includes:

1 Application Review
2 Pitch Video
3 Screening Interview with the People Team
4 Technical & Language Assessment
5 Hiring Manager Interview
6 Final Interview with our Founders

We aim to keep communication clear and provide feedback as efficiently as possible throughout the process.

Ready to help shape the future of real estate technology
Apply now and join us at CASAFARI