Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)

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Job Description:

Customer Solutions Sustainability Development & Implementation Specialist (Europe)

- Flexible open for European countries -

Job Summary

The Customer Solutions Sustainability Development & Implementation Specialist is part of UPSs Solution & Development (SOLDI) organization within Customer this role you act as a Sustainability Subject Matter Expert (SME) driving the development and deployment of innovative customer-centric sustainability solutions across Europe.

You will play a key role in shaping and expanding UPSs sustainable solutions portfolio supporting customers on their decarbonization and circular economy journeys. This includes designing scalable products as well as tailored solutions that create measurable environmental and business value.

The role combines solution design project leadership and customer engagement requiring strong collaboration with Sales Marketing Revenue Management Corporate Sustainability teams and other Customer Solutions functions. You will lead cross-functional initiatives and virtual project teams to deliver impactful solutions that help win grow and retain business.

Key Responsibilities

Sustainability Solution Development & Delivery

• Design develop and implement innovative sustainability solutions and products aligned with customer needs and UPS strategic priorities
• Build and evaluate business cases for new sustainability offerings
• Translate customer sustainability challenges into practical value-driven logistics solutions

Customer Engagement & Consultancy

• Act as a trusted advisor to customers on sustainability topics (e.g. carbon reduction insetting offsetting circular economy)
• Support customer discussions pitches and workshops together with Customer Facing teams
• Identify opportunities to enhance customer value and deepen partnerships through sustainability

Project Leadership & Implementation

• Lead and deliver medium-complex cross-functional projects across the region
• Manage virtual project teams and stakeholders ensuring timely and high-quality delivery
• Drive implementation while effectively navigating cross-functional alignment and resistance

Product Ownership & Continuous Improvement

• Own and manage selected Customer Solutions sustainability products ensuring performance relevance and scalability
• Monitor operational effectiveness and drive continuous improvement initiatives
• Identify opportunities to expand or optimize existing solutions

Data Analysis & Insights

• Analyse operational and carbon-related data to derive actionable insights and recommendations
• Evaluate solution performance pre- and post-implementation to ensure measurable impact

Stakeholder Management & Collaboration

• Partner closely with Sales Marketing Revenue Management Corporate Sustainability and other Solution teams
• Ensure transparent communication and alignment across all project stakeholders
• Contribute to building sustainability knowledge and capability within Customer Solutions

Qualifications & Experience

Education & Experience

• Bachelors degree (or international equivalent) preferred
• Experience in supply chain logistics sustainability or consulting environments is an advantage

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to think innovatively
• Proven ability to manage projects and drive execution across functions
• Customer-focused mindset with strong consultative and communication skills
• Ability to work independently with a high level of ownership and accountability
• Collaborative team player with a proactive solution-oriented approach

Sustainability Knowledge (Preferred)

• Understanding of key sustainability topics including:
  • Carbon emissions and reporting
  • Insetting and offsetting mechanisms
  • Circular economy principles
• Passion for sustainability and its role in supply chain transformation

Technical Skills

• Proficiency in MS Office tools (Excel PowerPoint Word)
• Advanced Excel and data analysis skills are an advantage

Additional Requirements

• Good understanding of UPS products services and network operations (preferred)
• Strong verbal and written communication skills in English

Why Join UPS Customer Solutions

At UPS youll be part of a team that is actively shaping the future of sustainable logistics. This role offers the opportunity to combine innovation customer impact and sustainability leadership working at the intersection of strategy operations and environmental transformation across Europe.

Employee Type:

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