Customer Service Specialist German & English

We are recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto this role you will provide critical support to users of medical devices offering empathetic and clear guidance for client inquiries technical assistance and issue resolution.

• Deliver high-quality customer care in German and English managing inquiries across multiple markets simultaneously.
• Demonstrate active listening empathy and high problem-solving skills to resolve customer issues emergencies and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

• Language Proficiency: Fluent written and verbal German English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto Portugal.
• Schedule: Rotational shifts Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills high stress management detail orientation and active listening.

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support

Please send your CV or get in touch directly via email at