Customer Service Specialist – ByteDance MPO Platforms

Ready to Shape the Future of Digital Advertising

Are you a social media native who understands the mechanics behind paid campaigns Do you thrive in fast-paced tech-driven environments We are looking for a sharp data-aware Customer Service Specialist to support and optimize performance on ByteDance MPO Platforms.

If you have a background in digital marketing and love helping brands succeed this is your next big move.

• Provide high-level solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting optimization and platform best practices.
• Utilize your digital marketing expertise to analyze understand and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving globally recognized tech ecosystem.

To smash it in this role you must bring:

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelors degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00 16:00 OR 10:00 19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

• Base Salary: 1100 per month (paid across 14 months).
• Attendance Bonus: An extra 60 per month (paid across 11 months) just for being reliable and on top of your game.

If you have the AdTech grit the marketing degree and the drive to work with one of the biggest names in global media we want to hear from you.