Customer Service Specialist – Airline Industry

Location: Portugal

Start Date: 15/06

International Airline Project

Are you passionate about travel aviation and helping people Join a leading international airline customer support team and become the trusted point of contact for passengers worldwide. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic multicultural environment where every day brings new challenges and opportunities.

As a Customer Service Specialist you will support airline passengers throughout their travel journey ensuring a smooth and positive customer experience. You will assist customers with a variety of travel-related inquiries while delivering professional empathetic and solution-oriented support.

• Assist customers via phone email and other support channels

• Handle flight-related inquiries reservations schedule changes and travel information

• Support passengers with baggage-related concerns and travel disruptions

• Resolve customer issues efficiently while maintaining a high level of service quality

• Provide accurate information regarding airline policies procedures and services

• Escalate complex cases when necessary and follow established processes

• Maintain detailed records of customer interactions

• Deliver an exceptional customer experience in every interaction

• Fluent Spanish (C1 level or higher)

• Good English communication skills (minimum B2 level spoken and written)

• Minimum 6 months of Customer Service experience

• Strong verbal and written communication skills

• Excellent problem-solving and decision-making abilities

• Empathetic patient and customer-focused mindset

• Ability to work in a fast-paced environment and handle sensitive situations professionally

• Flexibility to work rotating shifts including weekends and public holidays

• Ability to successfully complete all mandatory training and certification requirements

• Previous experience in tourism travel hospitality airline or baggage services

• Experience working with GDS systems such as Amadeus Galileo or Sabre

• Experience supporting international customers

• Base Salary: 920 gross/month (paid over 14 months)

• Attendance Bonus: 25/month (paid over 11 months)

• Stable full-time employment

• Comprehensive onboarding and training program

• Career development opportunities within an international organization

• Multicultural and supportive work environment

• Valuable experience in the global aviation industry

• Rotational shifts

• Monday to Sunday

• Operating hours: 08:00 20:00

• 5 working days per week according to rotating schedules

This is more than a customer service roleits an opportunity to become part of an industry that connects people and cultures around the world. Youll gain valuable airline industry experience develop highly transferable customer service skills and grow within a globally recognized sector.

If youre passionate about helping people thrive in a customer-focused environment and are ready to take your career to new heights wed love to hear from you!

Apply today and start your journey in the aviation industry!