Customer Service Representative (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Polish speaking Customer Service Representative for online video sharing and social media platforms for their Lisbon office.

Position: Customer Service Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services

• Translate complex technical or policy-related issues into clear concise communications across email chat and support platforms

• Perform thorough research and apply critical thinking to deliver accurate and policy-aligned resolutions

• Communicate effectively and demonstrate strong subject matter expertise to advocate for user or stakeholder perspectives

• Review organize and update user-facing content and documentation to ensure clarity consistency and accuracy

• Understand and explain advanced technical concepts and terminology in a way that is accessible to non-technical audiences

• Proofread and edit written materials to maintain a high standard of quality and professionalism

• Work collaboratively with team members and cross-functional stakeholders to resolve complex or high-priority issues.

REQUIREMENTS:

• Native or fluent in Polish with strong proficiency in both written and spoken communication as well as English fluency (B2)

• 12 years of experience in a technical support customer service or user engagement role

• Bachelors degree or equivalent practical experience

• Proven ability to communicate effectively in writing and support customer-facing interactions

• Strong analytical and troubleshooting skills with a proactive solution-oriented approach

• Familiarity with technical platforms tools or policies relevant to the role

• Excellent verbal and written communication abilities

• Ability to succeed in a dynamic environment with shifting priorities and tight deadlines

• Works well in team settings and across functions to achieve shared goals

• Skilled in managing multiple tasks priorities and communication channels efficiently

• Demonstrates understanding of user or client perspectives and delivers thoughtful supportive solutions

• Ability to work in shift rotation Monday to Friday in between 07 AM - 07 PM (40 hours a week).

OFFER:

• Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Relocation support

• Accommodation in a single room in one of the shared company apartments for international candidates

• Free Portuguese classes

• And much more!