Customer Service Representative

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact you will act as a brand ambassador assisting customers in Italian and English through phone chat and email channels while providing account application and technical support.

• Serve as the first point of contact for viewers
• Provide support via phone chat and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

EU Work Authorization required

Fluent Italian and English (C1 level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week

Send your CV in English to

Subject: Customer Service Representative (Italian Speaking) - Remote Portugal