Customer Service Representative – Lisbon

Location: Lisbon Portugal

Type: Full-Time (On-site)

Are you a fluent German speaker with a passion for helping others Do you thrive in a fast-paced environment where your communication skills can truly shine If youre looking for an exciting opportunity to launch your career in the vibrant city of Lisbon working with a global leader we want to hear from you!

We are on the hunt for a dedicated articulate and customer-focused individual to join our team. This is your chance to be the vital link between our company and our clients providing exceptional service and building lasting professional relationships.

• Work-Life Balance: Enjoy a stable Monday to Friday schedule with weekends off giving you plenty of time to explore the beauty and culture of Lisbon.
• Global Exposure: Join a world-renowned organization and gain invaluable experience that will open doors for your future career growth.
• International Environment: Be part of a diverse multicultural team where your language skills are highly valued.
• Prime Location: Experience the charm of Lisbona city known for its history stunning architecture delicious cuisine and vibrant lifestyle.

As a key member of our team you will provide comprehensive support to our customers. Your daily responsibilities include:

• Inbound & Outbound Communication: Managing customer inquiries via phone and email with professionalism empathy and efficiency.
• Expert Support: Providing clear information and expert guidance to ensure our customers have a seamless experience.
• Professional Representation: Acting as the face of the company ensuring every interaction reflects our commitment to excellence.
• System Navigation: Utilizing internal software to maintain accurate customer records and update information in real-time.

We believe in a structured work environment that allows you to plan your personal time effectively.

• Work Days: Monday to Friday (including bank holidays).
• Hours: Rotational shifts between 07:30 AM 08:00 PM.
• Days Off: Weekends always free.

We believe in rewarding hard work and dedication. Your package includes:

• Base Salary: 1100 gross/month (paid over 14 months).
• Performance Bonus: 100 gross/month (paid over 12 months).
• Attendance Bonus: 100 gross/month (paid over 11 months).

• Language Proficiency: Native or near-native fluency in German (C1/C2) is essential. Proficiency in English is highly desirable.
• Experience: Previous experience in a customer service role is valued.
• Communication Skills: You are a natural communicator who can explain complex information clearly concisely and with empathy.
• Problem-Solver: You have a knack for identifying customer needs and providing effective timely solutions even under pressure.
• Tech-Savvy: You are comfortable navigating computer systems and various software applications.
• Positive Attitude: You bring a can-do mindset to the office and are willing to go the extra mile for our customers.

If you are ready to join a supportive team in one of Europes most beautiful cities we would love to hear from you.