Customer Service Representative – Italian & English

***Welcome bonus 2000***

Join the customer service team of a leading international insurance company in Lisbon supporting customers in a dynamic multicultural environment.

As a Customer Service Representative you will be a key point of contact for customers providing professional support and assistance in both Italian and English.

Responsibilities

• Provide customer support and assistance in Italian and English

• Respond to customer enquiries and provide appropriate solutions

• Communicate with customers in a professional and friendly manner

• Handle customer requests efficiently and ensure a high standard of service

• Use different digital tools and platforms as part of your daily work

• Follow established procedures and contribute to a positive customer experience
  

Requirements

• Italian: C2

• English: strong B2 or C1

• Strong communication and interpersonal skills

• Customer-oriented approach

• Good problem-solving skills

• Comfortable working with digital tools and multiple platforms

• Ability to work in a dynamic international environment

Location: Lisbon Portugal
Work model: On site
Schedule: Monday - Friday 9:00-18:00
Remuneration: 1000 gross per month paid in 14 instalments which is approximately 1166 gross per month when averaged over 12 months
Perks: Welcome bonus 2000 paid in 12 monthly instalments private health insurance from day one & meal allowance of 154 per month
Salary perks total: 1486 gross per month
Relocation: Optional accommodation; room in a shared apartment with all bills includeddeduction per month