Customer Service Representative German or Dutch

Start: October November or December

DUTIES AND RESPONSIBILITIES

• Management of incoming calls chats and emails
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies

REQUIREMENTS

• Native/Fluent in German or Dutch & Fluent in English (at least B2 level) both orally and written
• Holder of a high school diploma or equivalent
• Previous work experience in customer services experience
• Ability to identify apply and explain your product and/or service expertise with clarity
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.

OFFER

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid option after probation period
• 25 days annual leave per year
• Relocation support
• Guidance and tools to reach your full potential.