Customer Service Representative – Digital Technology – Lisbon, Portugal

Customer Service Representative Digital Technology Lisbon Portugal. 1 248.33 x12 (included M.A). Relocation support included.

• Location: Lisbon Portugal
• Languages: English
• Salary: 1 248.33 x12 (included M.A)
• Start: 21/9
• Relocation: supported details below

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. Youll assist customers with product inquiries account-related questions and platform support helping them get the most out of innovative digital solutions while ensuring a world-class

• Provide customer support via phone email and chat
• Assist business customers with product account and platform-related inquiries
• Deliver pre-sales and post-sales support while resolving customer issues efficiently
• Guide customers in using digital tools and self-service solutions
• Build strong customer relationships through professional empathetic communication
• Handle sensitive customer information with confidentiality and care
• Accurately document customer interactions and follow internal procedures
• Contribute to high customer satisfaction by delivering a consistent high-quality support experience

• Fluent
• English (C1 level or above)
• Excellent verbal and written communication skills
• Customer-focused mindset with strong empathy and problem-solving abilities
• Ability to de-escalate challenging situations professionally
• Strong teamwork and collaboration skills
• Ability to handle confidential information responsibly
• Fast learner with good computer literacy
• Previous customer service experience is an advantage but not required

1 248.33 x12 (included M.A)

• Meal Allowance
• Paid Training

• Office-based position in Lisbon Portugal Full-time employment
• Comprehensive onboarding and approximately 17 days of paid training
• Rotating shifts (40 hours per week) Meal allowance
• Private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Long-term career development opportunities within a global organization

• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Portugal is the most popular relocation destination we place into and it earns that. Over 300 days of sun a year some of the lowest living costs in Western Europe and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa you can start immediately.

• Apply with your CV we read every application
• A short introductory call with CloserHire around 30 minutes
• Interview with the company
• Offer then we help with the paperwork and where relevant the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.