Customer Service Representative – Digital – Lisbon, Portugal

1 248.33 x12 (included M.A) plus Meal Allowance Paid Training. Customer Service Representative in Lisbon Portugal.

1 248.33 x12 (included M.A)

We put the figure in the advert on purpose. If it doesnt work for you you should know that before you spend three interviews finding out.

• Meal Allowance
• Paid Training

You also get office-based position in Lisbon Portugal Full-time employment comprehensive onboarding and approximately 17 days of paid training rotating shifts (40 hours per week) Meal allowance private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law modern office facilities and an international working environment and long-term career development opportunities within a global organization.

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. Youll assist customers with product inquiries account-related questions and platform support helping them get the most out of innovative digital solutions while ensuring a world-class

Day to day that means provide customer support via phone email and chat assist business customers with product account and platform-related inquiries deliver pre-sales and post-sales support while resolving customer issues efficiently guide customers in using digital tools and self-service solutions build strong customer relationships through professional empathetic communication handle sensitive customer information with confidentiality and care and accurately document customer interactions and follow internal procedures.

• Previous customer service experience is an advantage but not required
• Fast learner with good computer literacy
• Ability to handle confidential information responsibly
• Strong teamwork and collaboration skills
• Ability to de-escalate challenging situations professionally
• Customer-focused mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills

To get you on the ground: steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview options: Once the test is submitted candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next and steps: The process continues as usual from this point forward.

Low living costs 300-plus days of sun and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation with us to check the role genuinely fits
• The companys own interview stage
• Offer and contract we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.