Customer Service Representative – Diabetes Medical Devices
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Job Summary
Porto Portugal Full-Time Start Date: 20/08//26
Are you passionate about healthcare innovation and eager to make a difference in patients lives Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions.
What Youll Do
As part of our dynamic customer support team you will:
Provide outstanding customer service in Italian (C2) with support in English (C1) when required.
Handle inquiries incidents and doubts regarding diabetes medical devices via phone email and chat.
Assist patients caregivers and healthcare professionals with empathy and accuracy.
Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
Work in close collaboration with your Team Leader to ensure operational excellence.
Work Schedule
Rotative shifts Monday to Sunday 7 am - 10 pm
2 days off weekly (rotative provided 1 month in advance).
Night shift premium at least 25% hourly rate (in line with Portuguese labor law).
Compensation & Benefits
Base Salary: 1000 gross/month (14 months).
Attendance bonus: 100/month (11 months)
Meal Allowance: 7.63 net per working day
Fluency in Italian (C2) essential.
Advanced English (C1) for internal communication and training.
Excellent communication empathy and problem-solving skills.
Ability to work in rotative shifts and thrive in a multicultural environment.
Prior experience in customer service or healthcare is a plus but not requiredtraining is provided!
Why Join Us
Be part of a project that directly impacts patients health and well-being.
Thrive in a supportive international work culture with career growth opportunities.
Enjoy a smooth relocation to sunny Porto with our comprehensive package.
Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
We know your time is valuableour process is clear fast and candidate-focused:
Submit your application
Eligibility check
First interview call
Online assessment
Interview with Recruitment Team
Optional Client Interview
Job Offer
Welcome aboard!
