Customer service professional French-speaking

Key Information

• Work Model: On-site
• Schedule: Monday to Friday with rotational shifts between 7:00 AM and 7:00 PM and
• Saturdays from 8:00 AM to 3:00 PM. Two days off: Sunday and one rotational day.
• Working Hours: Rotational shifts between 7:00 AM and 7:00 PM
• Relocation: Relocation support is not provided.

About the Location

Braga Portugal a vibrant city in northern Portugal known for its rich history and culturalheritage.

About the Position

Join a dynamic customer service team in Braga Portugal supporting a leading consumer creditplatform. This role involves assisting customers with their credit inquiries and new projectfinancing needs ensuring a high level of service and building lasting relationships.

Additional Information

This position is offered on a 6-month contract basis.

Requirements

• Fluent in French.
• Must currently reside in Portugal specifically in or near Braga. Candidates locatedoutside this area or requiring relocation will not be considered.

Responsibilities

• Answer customer requests by phone regarding current credit and new projectinquiries.
• Analyze customer needs to personalize interactions understand expectations reassurethem and provide suitable financing options.
• Develop long-lasting high-quality relationships to enrich the customer portfolio within a Relational Excellence framework.
• Optimize each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities.
• Manage assigned files in compliance with procedures and safety rules demonstrating rigor and integrity.

About Cross Border Talents

Cross Border Talents is a fully remote global recruitment agency connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50 countries we specialize in permanent placements for high-impact roles in engineering ICT AI IT digital and multilingual customer support. For more than a decade we have empowered recruiters to thrive remotely building human-centered purpose-driven partnerships rooted in trust empathy and results. Awarded three European Commission SME Instrument Seals of Excellence we place over 3000 candidates each quarter with clients across all continents delivering customized high- quality recruitment solutions while championing cross-border careers and diversity in the global workforce.