Customer Service

Key Information:
Work Model: Remote in Porto Portugal
Schedule: Monday to Friday 08:00 to 17:00 Saturday & Sunday Off
Gross Salary: 1000 EUR gross per 14 months
Relocation: Relocation support provided from outside Portugal

Responsibilities:
-Take care of the Italian-speaking customers by phone email chat and social media channels
-Support competently the merchants for all questions and inquiries about the product and service
-Work on the optimisation of all processes related to the customers toconstantly increase the happiness of the merchants
- Work with other departments together likeSales and Marketing

Requirements:
- Fluency in Italian (C1/C2) and English (C1/C2)
-Minimum 1 year previous experiencein customer support or contact center
-Strong communication skills: approachable patient and customer-oriented
-High level of empathy: providing excellent customer-friendly service
-Capable of managing escalation processes and resolving complex issues
-Familiar with omni-channel support (phone chat e-mail) and ability to work with many tools at once and are proficient in using a smartphone tablet and computers