Customer Service Agent English Speaker Night Shifts (mfd)

At SIXT we keep the world moving and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d) youll be the friendly voice and helping hand that ensures every customer from families heading on holiday to business travellers racing to meetings gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset this could be the perfect ride for you. Apply now and join Team Orange!

YOUR ROLE AT SIXT

• You are the first point of contact for our customers advising them on bookings rental agreements complaints and invoices
• You support business and private customers by phone and email helping them navigate online booking systems make reservations and find the right solution for any issue
• You approach every interaction with a sympathetic ear and a solution-oriented mindset offering customers a full-service experience
• You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

YOUR SKILLS MATTER

• Language You are fluent in English (written and spoken) with a clear and confident way of expressing yourself
• Availability You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am
• Experience You enjoy customer contact and handle challenging situations with professionalism and warmth prior experience in customer service a call centre or BPO environment is required 
• Soft Skills You are organised communicative resilient under a heavy workload and highly dependable
• Team Spirit You thrive in international teams and value the exchange with colleagues across different backgrounds
• Tools You are comfortable working with MS Office programs especially Outlook Word and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• Work-Life Balance Benefit from a remote working model
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses 
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being plus the Coverflex advantage system

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

Yes

Employment Type :

Full-time