Customer Service Advisor

About the Role

We are recruiting on behalf of our client for a Customer Service Advisor to support an international e-commerce platform. You will assist customers by phone and email helping resolve enquiries and providing a positive shopping experience.

Key Responsibilities

Respond to customer enquiries professionally via phone and email.
Resolve issues related to orders deliveries payments and returns.
Act as a point of contact for external sellers.
Provide information about digital products.
Escalate complex enquiries to the relevant departments.

Skills and Availability

Strong communication skills and a customer-focused approach.
Problem-solving skills and attention to detail.
Confidence using digital tools and learning new systems.
Availability to work on-site in Lisbon.
Flexibility to work rotating shifts Monday to Sunday between 07:00 and 23:00.

Salary and Benefits

Without company accommodation:
Monthly gross base salary: 1055.
Monthly Christmas allowance: 87.91.
Monthly holiday allowance: 87.91.

With company accommodation:
Monthly gross base salary: 776.
Monthly Christmas allowance: 64.66.
Monthly holiday allowance: 64.66.
Accommodation benefit valued at 204 per month recorded as a benefit in kind rather than a cash payment.

Both packages include:
Meal allowance of 7 per working day paid via meal card.
Potential productivity bonus of 50 per month subject to performance and/or attendance criteria.
Health insurance from the first day of the employment contract.
Annual leave entitlement of 22 days.

Working Schedule

40 hours per week.
Eight working hours per day plus a one-hour lunch break.
Rotating shifts within the MondaySunday 07:0023:00 operating window.

Training and Contract

Initial training lasts six working days eight hours per day. A total training allowance of 256.32 is payable upon successful completion. Candidates who leave training early will not receive this compensation.

Successful completion of recruitment and training leads to an employment contract with an anticipated duration of 12 months. Final contractual terms will be confirmed during the recruitment process.

How to Apply

Apply through this vacancys application form or send your CV to using Customer Service Advisor Lisbon as the email subject.