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Customer Service Advisor
Job Location:
Monthly Salary:
Posted:
25 September 2026 (Yesterday)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
Join an international customer service team in Lisbon and provide high-quality support to Polish-speaking customers. As a Customer Service Advisor you will assist customers with their inquiries while delivering an excellent service experience in a fast-paced and multicultural environment.
This is a great opportunity for Polish speakers looking to build an international career in Portugal while working with a leading global customer experience company.
Key Responsibilities
- Provide professional customer support in Polish via multiple communication channels.
- Handle customer inquiries efficiently and in line with quality standards.
- Resolve customer issues and provide accurate information and solutions.
- Maintain a customer-focused approach while meeting performance objectives.
- Ensure a positive customer experience during every interaction.
- Collaborate with colleagues and internal teams to achieve service goals.
- Accurately document customer interactions and follow internal procedures.
Requirements
Key Requirements
- Fluent Polish language skills.
- Good English communication skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment.
- Good computer and multitasking skills.
- Problem-solving mindset and attention to detail.
- EU work authorization required.
Preferred Skills
- Previous customer service or contact center experience.
- Experience working in an international environment.
- Strong interpersonal and relationship-building skills.
What We Offer
- 1000 welcome bonus.
- Food allowance
- Attendance bonus
- Private health insurance after contract signature.
- Comprehensive onboarding and training program.
- International and multicultural work environment.
- Career development and growth opportunities.
- Modern office facilities in Lisbon.
- Portuguese employment contract with holiday and Christmas allowances.
- Opportunity to live and work in Portugals vibrant capital city.
Schedule
- Location: Lisbon Portugal
- Work Model: On-site
- Schedule: Rotational shifts Monday to Sunday
- Working Hours: Between 07:00 and 23:00
- Two rotational days off per week
- Future transition to a 24/7 operation may occur
Apply
Send your CV in English to:
Subject: Customer Service Advisor (Polish Market) - Lisbon Portugal
