Customer Service Administrator

As a Customer Service Administrator you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders deliveries spare parts and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day-to-day operation of the business.

Key Responsibilities

Order Management

• Entering and managing orders in SAP.
• Coordinating with the warehouse regarding deliveries and transport planning.

Customer Communication

• Creating order quotations and order confirmations.
• Managing customer inquiries related to orders deliveries and invoices.

Spare Parts Management

• Ensuring safety stock levels are aligned with demand.
• Informing the Supply Chain team of any deviations or potential shortages.

Invoicing and Credit Management

• Ensuring timely and accurate invoicing.
• Preparing credit notes.
• Following up on overdue invoices.

Quality Safety & Compliance

• Responsible for ensuring everyone works safely and according to stows QSHE standards to ensure all work is completed in a safe efficient and qualitative manner.
• Ensuring all activities and processes comply with QSHE standards policies work instructions and local legislation.
• Supporting Lean principles and continuous improvement initiatives throughout the organization.

The position is with Movu Robotics; however the employment contractual agreement will be made with stow Ovar.

Qualifications :

• You have experience in administrative supporting tasks in an industrial B2B environment. 

• You possessa relevant bachelors degree. 

• You are a computer literate and you canwork with MS office applications. SAP and Salesforce knowledge are advantageous.

• You feelcomfortable of communicating to customers in English. French is an added advantage.

• Experience in spare parts service operations installed-base management or after-sales support is considered an advantage. 

• You are willing to travel sometimes to our headquarters in Belgium 

• Be administrative organizational and commercially skilled. 

• You go the extra mile solving problems with a proactive and creative mindset. 

Additional Information :

What do we offer

• Comprehensive training and development provided by experienced professionals to support your success from day one.
• Collaborate with talented and passionate colleagues in an open supportive and enthusiastic team culture.
• Competitive salary package that recognizes your skills contribution and professional growth

Remote Work :

No

Employment Type :

Full-time