Customer Operations Specialist

We are looking for a Customer Operations Specialist to empower Small and Medium-sized Businesses (SMBs) growing their digital presence across major global social media platforms. You will support business clients via Chat Email and Phone with pre-sales and post-sales advertising inquiries tool troubleshooting and account optimization.

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat Email and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

• C1 Level English proficiency (written and spoken).
• Customer-focused empathetic and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

• Base Package: Gross monthly package of 1237.83 (including base salary 13th/14th month splits daily meal allowance).
• Benefits: Private health and dental insurance upon contract signing.
• Training: Paid comprehensive onboarding and product training.

Interested candidates can send their updated CV directly to: