Customer Experience Representative – Digital Platform

Use your patience curiosity and problem-solving skills to support customers across digital products. Youll explain features investigate issues and help subscribers manage their membership.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social messaging and AI applications. You will help customers understand their subscription make the most of included features and resolve account or technical questions. If you enjoy technology clear communication and solving practical problems this is an opportunity to build experience in a global digital environment.

What youll do

Resolve customer enquiries related to accounts payments and product features.

Explain subscription options and provide practical guidance.

Use internal tools to investigate and track cases.

Escalate technical or sensitive matters through the correct channels.

What youll need

Fluent English written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

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Looking forward to hearing from you!