Customer Experience Consultant Direct Transport

Maersk is seeking aCustomer Experience Consultantto join our team inLisbob. This is an exciting opportunity for a customer-focused individual with a strong background in logistics freight forwarding or supply chain operations who enjoys building relationships solving problems and driving service excellence.

As a Customer Experience Consultant you will be the primary point of contact for customers ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results.

Key Responsibilities:

• Manage and coordinate end-to-end shipment activities for customers.

• Serve as the main point of contact for customer enquiries and issue resolution.

• Build and maintain strong relationships with customers and internal stakeholders.

• Drive customer satisfaction through proactive communication and problem-solving.

• Identify opportunities to improve service delivery and customer retention.

• Partner with Operations and Commercial teams to ensure a seamless customer experience.

• Monitor service performance and escalate issues where appropriate.

What Were Looking For:

• Proven experience withinlogistics freight forwarding supply chain or transportation.

• Strong customer-facing experience in a service-oriented environment.

• Excellent stakeholder management and relationship-building skills.

• Fluent inPortuguese and English.

• Ability to manage multiple priorities in a fast-paced environment.

• Proactive solutions-focused mindset with a strong customer-first approach.

• Strong communication and problem-solving skills.

Why Join Maersk

At Maersk you will join a global leader in integrated logistics and become part of a diverse collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities international exposure and the chance to make a meaningful impact on customers and the business.

If youre an experienced logistics professional looking to take the next step in your customer experience career wed love to hear from you.

Apply today.

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