Customer Care AgentOEM Business Italian Speaking

The position

As a Customer Care Agent and valued member of our Global Customer Care Team you will be the first point of contact for our Italian and English speaking OEM customers delivering responsive professional and solution-oriented this role you will help create an exceptional customer experience by managing inquiries qualifying requests processing orders maintaining strong customer relationships and collaborating closely with internal teams to ensure timely and accurate service delivery.

This is a fully remote home officebased position offering the opportunity to work within a dynamic collaborative and internationally connected organization.

Main responsibilities

As a Customer Care Professional you will be responsible for:

Processing and tracking orders from entry through fulfillment
Supplying customers information on their orders and invoices
Answering and managing incoming calls emails and customer requests
Communicating pricing and availability details
Collaborating across departments and international locations to meet deadlines and service levels
Performing general administrative tasks and supporting operational efficiency
Assisting with miscellaneous tasks as needed to support business objectives

Professional qualifications and experience

Minimum two years of experience in a customer service role focused on customer satisfaction
Excellent communication skills in English and Italian both spoken and written
Proficiency in IT tools including Microsoft Office and CRM systems (Salesforce and SAP are a plus)
Strong interpersonal and collaboration skills
Self-motivated task-oriented and adaptable to a dynamic environment
Proven ability to multitask and thrive under pressure
Driven by results and a passion for delivering excellent customer service

Application deadline

Interested Get in touch via the link on this page! We will reach out as soon as we can we look forward to hear from you soon.

We Offer

Freedom with responsibility is the framework for HBKs employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One company HBK

On 1 January 2019 Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). HBK is a subsidiary ofSpectris Limited and employees 3500 employees worldwide and production facilities in Denmark Germany the UK the USA China and Portugal and presence in 80 countries HBK is a leading player in the test and measurement area. For further info please visit .