Customer Care Advisor

Join an international team supporting small and medium-sized businesses in the dynamic world of online advertising. As a Customer Care Advisor you will help business clients optimize their advertising strategies while providing expert support through phone email and chat channels.

This is an excellent opportunity for candidates interested in digital marketing online advertising and technology who want to build a career in a fast-paced international environment.

• Provide support to business clients via phone email and chat.
• Troubleshoot issues and deliver efficient high-quality solutions.
• Build strong relationships with key decision-makers and act as a trusted advisor.
• Understand client business objectives and recommend suitable advertising solutions.
• Provide strategic campaign guidance and educate clients on best practices.
• Help customers maximize the value of online advertising products and services.
• Ensure high levels of customer satisfaction through quality support and consultative service.
• Collaborate with internal teams to deliver seamless customer experiences.

• Excellent English communication skills both written and verbal.
• Previous experience in customer support digital marketing sales support account management or online advertising is an advantage.
• Strong interest in technology digital marketing and online advertising solutions.
• Excellent communication problem-solving and relationship-building skills.
• Ability to work in a fast-paced target-oriented environment.
• Customer-focused mindset with strong attention to detail.
• EU work authorization required.

• Experience supporting business clients.
• Understanding of online advertising or digital marketing concepts.
• Strong analytical thinking and consultative approach.
• Ability to quickly learn new tools products and processes.

• Work on a globally recognized technology and online advertising project.
• Comprehensive paid training and onboarding program.
• Private health insurance from Day 1 of employment.
• Relocation support and accommodation assistance for candidates moving to Portugal.
• Monday to Friday schedule with no night shifts.
• International and multicultural work environment.
• Professional development and long-term career growth opportunities.
• Modern office facilities in Oeiras Lisbon.
• Performance-based incentives and attractive benefits package.
• Holiday and Christmas allowances paid monthly.
• Potential pathway to long-term and permanent employment.
• The opportunity to live and work in Lisbon one of Europes most desirable destinations.

• Location: Oeiras Lisbon Portugal
• Work Model: On-site
• Schedule: Monday to Friday
• Working Hours: Between 08:00 and 18:00
• 40 hours per week
• 8-hour shifts plus lunch break
• 22 vacation days per year according to Portuguese labor law

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Subject: Customer Care Advisor (Online Advertising Support) - Lisbon Portugal