Customer Advisor – French

A leading global customer-experience (BPO) company is growing its team in Lisbon Portugal and is hiring for the role of Customer Advisor. You will support customers of an international beauty-products brand with orders and product questions. As a French-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone email and live chat.

• Handle incoming customer contacts in French by phone email and live chat
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or near-native French (C2) and fluent English (B2) spoken and written
• Strong customer-service and communication skills
• Comfortable working in a customer-support / BPO environment
• Good computer skills and the ability to learn new systems quickly

• Salary: 930 gross per month (paid in 14 salaries per year)
• Performance bonus: up to 100 gross per month
• Meal allowance: 7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution free after 6 months on the contract

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

• Location: Lisbon Portugal on-site
• Working hours: MondaySaturday 08:0019:00 (rotating shifts)
• Contract: Full-time 6-month contract (4 months in the peak season)
• Start: 8 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.