Customer Advisor – French

A leading global customer-experience (BPO) company is growing its team in Braga Portugal and is hiring for the role of Customer Advisor. You will support customers of a consumer-credit platform with account and product questions. As a French-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone email and live chat.

• Handle incoming customer contacts in French by phone email and live chat
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or near-native French (C2) spoken and written
• Previous sales experience or a strong aptitude for sales
• Strong multitasking skills across several systems in a fast-paced setting
• Emotional control and the ability to work well under pressure
• Already residing in Portugal relocation is not offered for this position

• Salary: 930 gross per month (paid in 14 salaries per year)
• Performance bonus: up to 155 gross per month
• Meal allowance: 7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution free after 6 months on the contract

• Location: Braga Portugal on-site
• Working hours: MondayFriday 07:0019:00 (rotating shifts); Saturday 08:0015:00
• Contract: Full-time 6-month contract
• Start: 8 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.