CRM Systems & Automation Manager

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. Weve been doing it for over five years teaching complete beginners people with no prior tech background through cohort-based programs built on our own platform and curriculum developed in partnership with Nebius AI. Our team is fully remote and globally distributed and we serve a large active student base across both regions.

Were looking for a CRM Systems & Automation Manager to own our customer-facing systems and automate operational processes across Student Onboarding and Student Success.

This is a cross-functional role combining business analysis process design system administration and technical implementation. Youll work closely with Product Operations Engineering and external vendors to build scalable workflows reduce manual work optimize software costs and ensure our systems run reliably.

• Own and continuously improve our CRM ecosystem primarily HubSpot and Planhat.
• Design build and maintain automations using Make or similar workflow automation platforms.
• Connect and manage integrations across CRM telephony and other business-critical systems.
• Administer and optimise the software stack used by Product and Operations teams.
• Identify opportunities to streamline workflows eliminate manual tasks and improve operational efficiency.
• Research evaluate and implement new software solutions that align with business needs and scale with growth.
• Monitor system performance enhance reliability and drive software cost optimisation.
• Partner with Engineering to define technical requirements prioritise improvements and deliver new capabilities.
• Manage relationships with software vendors including procurement negotiations and ongoing collaboration.
• Produce clear documentation process maps and internal knowledge resources.
• Present system enhancements automation initiatives and process improvements to cross-functional stakeholders.

• High autonomy to explore test and improve processes.
• Competitive compensation.
• Fully remote collaboration.
• Work alongside an experienced global professional team.
• A digital office we use modern tools (Notion Miro Slack Figma) to keep collaboration smooth.
• Professional trust and autonomy no micromanaging.

Requirements:

• 3 years working with CRM platforms such as HubSpot Salesforce Zoho or Pipedrive.
• Proven track record of owning business processes from discovery and requirements gathering through implementation optimisation and ongoing support.
• Proficiency in building automations and workflows using Make Zapier n8n Workato or similar tools.
• Solid understanding of software integrations APIs and translating business needs into technical requirements alongside engineering teams.
• Familiarity with administering telephony and other business systems.
• Ability to partner effectively with Customer Success Support Sales and Operations teams to improve processes and tooling.
• Track record of evaluating software vendors negotiating contracts and managing vendor relationships.
• Knowledge of software budget management and cost optimisation.
• Strong documentation communication and presentation abilities.
• Comfortable leveraging AI tools such as ChatGPT Claude and Cursor to increase productivity and streamline workflows.
• Excellent written and spoken English.

Nice to Have

• Familiarity with Planhat.
• Background in leading CRM or business systems migrations.
• Exposure to SaaS or EdTech environments.