CRM & Reporting Analyst

CRM & Reporting Analystis responsible forthe ownership configuration and ongoing optimization of the CRM platform supporting Commercial teams across the organization.

The role ensures CRM system stability data quality user governance and alignment of CRM functionality with commercial processes and operating model requirements.

This position acts as the primarysubjectmatterexpert for CRMsupportingCommercial Excellence Sales IT and GlobalCoEteams to ensure effective and compliant use of Microsoft Dynamics.

Key Accountabilities & Responsibilities

CRM System Ownership (Microsoft Dynamics)

• Act as system owner andsubjectmatterexpert for Microsoft Dynamics CRM within the Commercial organization.

• Ensure CRM system configuration supports agreed commercial processes user journeys and operating models.

• Manage CRM data structures business rules workflows and security roles in line with business and compliance requirements.

• Coordinate CRM releases enhancements testing and deployments in collaboration with IT and Global CRM teams.

• Ensure system reliability performance andfitforpurposefunctionality across supported markets.

CRM Data Quality & Governance

• Own CRM data quality standards governance rules and validation processes.

• Monitor and enforce data completeness accuracy and consistency across users and markets.

• Lead regular data quality reviews audits and remediation activities.

• Ensure CRM data supports downstream reporting and analytics requirements.

• Maintain CRM documentation policies and user guidance materials.

User Management Training & Support

• Own CRM user lifecycle management including user provisioning role assignments and periodic access reviews.

• Act as escalation point for complex CRM incidents defects andsystemrelatedissues.

• Work closely with the CRM Service Desk to triage resolve and track incidents and enhancement requests.

• Design and deliver CRM user training (onboarding and ongoing) ensuring consistent and compliant usage.

• Support change management and adoption initiatives related to CRM enhancements.

Stakeholder &CrossFunctionalCollaboration

• Partner closely with Commercial Excellence colleagues Sales leadership and GlobalCoEto align CRM with business needs.

• Act as the primary interface between Commercial teams and IT for allCRMrelatedtopics.

• Support global initiatives requiring CRM standardisation scalability or process alignment.

Projects & Continuous Improvement

• Lead or contribute to global and regional CRM transformation initiatives.

• Identifyopportunities to simplify standardise and automate CRM processes and workflows.

• Proactively evaluate CRM capabilities and roadmap to ensure alignment with future commercial needs.

• Drive continuous improvement of CRM governance usability and system maturity.

Compliance & Assurance

• Ensure CRM usagecomplies withinternal policies data protection (e.g. GDPR) and audit requirements.

• Support audit activities related to CRM access data integrity and user governance.

• Maintain clear audit trails and documentation forCRMrelatedcontrols.

Key Stakeholders You Will Support

• Commercial Excellence & SFE Teams

• Sales Representatives and Sales Managers

• Business Unit Stakeholders

• Global Sales & Marketing Centre of Excellence

• IT / CRM Service Desk

• Compliance and Data Privacy teams

Skills & Competencies

Technical / Functional

• Strongexpertisein Microsoft Dynamics CRM administration and configuration

• Advanced Excelisa must VBAPower AutomateandPBIas an advantage

• Solid understanding of commercial processes and CRM operating models

• Experience with CRM data governance security roles and system integrations

• Strong documentation testing andreleasemanagementdiscipline

Behavioural

• Clear system ownership mindset and accountability

• Structured proactive andsolutionorientedapproach

• Strong stakeholder management across business and IT functions

• Clear and confident communication with global teams

Languages

• English spoken and written

• Additional Polish or Italian language required

Working conditions

• Hybrid working 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working.

Our ambitions will bring the very best out in you. Youll be pushed to

aim higher and really own your work. Youll be encouraged and

supported to make things happen too. It can be challenging. But as

the progress you make will help improve the lives of millions itll be

worth it.

This is stepping up to a challenge.

This is work thatll move you.

#LI-AP1

#LI-Hybrid

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With over 10000 colleagues we provide products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention treatment for hard to heal wounds at-risk skin and ulcerated tissue to supporting debilitating conditions improved patient outcomes and reduced care costs. Convatecs revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: .