Conversational Experience Designer

We are looking for a Conversational Experience Designer to create engaging and effective conversational experiences for AI-powered agents across both text and voice channels. This role will be responsible for designing natural user-centric interactions while establishing Conversational UX standards and guidelines that enable the organization to scale new AI use cases efficiently.

Responsibilities:

• Design conversational experiences for AI agents across text and voice channels.
• Map user intents conversation flows happy paths error scenarios fallback mechanisms human escalation processes and cross-channel handoffs.
• Create dialogues and develop prompts for Generative AI agents defining persona tone of voice communication style and behavioral boundaries.
• Design voice experiences considering key voice-specific aspects such as barge-in silence management implicit and explicit confirmations noise handling accent variations turn-taking and the absence of visual support.
• Design text-based experiences using quick replies cards rich media and define criteria for when users should be redirected to visual interfaces.
• Develop and maintain Conversational UX Guidelines to ensure consistency and scalability across conversational AI initiatives.
• Collaborate with cross-functional teams including Product Design Engineering and AI teams to deliver seamless user experiences.

Qualifications :

• Proven experience in Conversational Design Conversation Design UX Writing Service Design User Experience Design or related fields.
• Experience designing conversational flows for virtual assistants chatbots or AI-driven solutions.
• Strong knowledge of Prompt Design and experience creating interactions for Generative AI applications.
• Ability to design effective experiences across both voice and text channels understanding the unique characteristics and constraints of each.
• Excellent written communication skills and strong attention to detail when crafting conversational content.
• Experience creating frameworks standards guidelines or best practices for user experience design.

Nice to Have

• Industry experience in high-volume transactional environments such as telecommunications banking insurance utilities or retail.
• Understanding of speech technologies including ASR (Automatic Speech Recognition) and TTS (Text-to-Speech).
• Experience with conversational design platforms such as Voiceflow Botpress or similar tools.
• Experience working within organizations that have in-house AI teams and AI product development capabilities.

Remote Work :

No

Employment Type :

Full-time