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Conseiller clientèle francophone à Braga

Cross Border Talents

Job Location:

Porto - Portugal

Monthly Salary: Not provided by the employer

Posted: 20 October 2026 (7 days ago)

Application Deadline: 17 January 2027

Vacancies: 1 Vacancy

Job Summary

Take Your Customer Service Career to the Next Level!

Do you enjoy assisting people solving problems and delivering excellent customer experiences Become part of a diverse international team where you can strengthen your customer support skills and contribute to creating positive and lasting customer you are an effective communicator solution-oriented and comfortable working in a dynamic environment this role offers an excellent opportunity to grow professionally and expand your experience.

Role Overview:

As a Customer Specialist you will serve as a key contact for customers offering reliable personalized assistance through phone email live chat and other digital communication channels.

You will handle various customer inquiries identify individual needs provide suitable solutions and ensure that every interaction is managed with professionalism accuracy and efficiency.

Key Responsibilities:

Deliver courteous professional and customer-focused assistance across phone email live chat and other support channels.
Respond to inquiries concerning accounts products services orders payments and other customer-related matters.
Share accurate and relevant information while adhering to internal guidelines company policies and established procedures.
Assess customer requirements and offer appropriate solutions within the expected timeframe.
Address customer questions complaints and concerns with professionalism empathy and a commitment to customer satisfaction.
Help customers navigate relevant systems platforms procedures and available services.
Maintain detailed and accurate records of customer interactions actions taken and case resolutions in internal systems.
Recognize complex or sensitive situations and refer them to the relevant departments when appropriate.
Work closely with internal teams to investigate customer concerns and ensure timely resolution.
Achieve defined KPIs covering customer satisfaction service quality productivity response times and resolution efficiency.
Continuously update your knowledge of company offerings procedures policies and services through training and ongoing learning.

Requirements:

Language Proficiency:Fluent in French (C1/C2 level)
Eligibility:EU citizenshipor a validPortuguese residency card
Experience:01 year in customer support or a related role is a plus
Skills:Strong communication analytical and problem-solving abilities
Mindset:Eager to learn adaptable and motivated to grow within a fast-paced environment

Why Join Us