Cloud Support Infrastructure Administrator

Overview:

This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents service requests and Application Support activities in shifts and on-call member will also contribute to the service improvement activities and participate to support banks DR/Live play activities. Ideal candidate will have a strong understand of core banking operations trouble shooting skills and experience with L1/L2 support in a banking environment with expertise on Linux PL-SQL Dynatrace K8 Docker and Ansible.

What will you do

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring reporting and continuous improvement of the service quality and availability
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning configuration and deployments
• Assist & train other ops profiles on Ansible Dockers and K8s

Direct Responsibilities: As a team member of WM APS you will have to:

• Escalate timely to the divisional lead on possible risks escalation matters and management issues
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)
• Participate and support banks DR/Live play activities
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

• Risk Mitigation By enforcing productionreadiness checks robust monitoring and strict compliance the lead reduces operational and regulatory risk
• Customer Confidence Highavailability services and transparent communication to develop the relationship with Wealth Management Business
• Operational Efficiency Automation continuousimprovement initiatives and clear knowledgetransfer lower meantimetodetect (MTTD) and meantimetoresolve (MTTR) delivering cost savings
• Team player & collaborator Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What are we looking for

• Strong knowledge of Linux platform CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins TP240ravis Concourse etc.)
• Strong knowledge of Infrastructure automation (Ansible Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure K8 and Docker
• ITIL Practices
• Masters degree in computer science or computer engineering
• 5 years of experience in IT Operations or Software Engineering
• At least 2 years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2 years of hands-on experience Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Certified Kubernetes Application Developer (CKAD)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)
• English Expert
• Strong critical thinker with problem solving approach
• Excellent verbal and written communication skills
• High level of persistence can-do attitude & pro-activeness
• Willingness to continually update and enhance skills

What can you expect from us

• A permanent job contract for a long term project;
• Tech equipment SIM Card personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee fruits snacks and a warm welcoming when you pass by the office.