Client Support Agent

Inetum

Job Location:

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Monitor follow up on and resolve support tickets in a timely manner
Communicate clearly and professionally with support requesters throughout the process
Handle and resolve tickets that do not require development or complex technical intervention
Develop maintain and document comprehensive knowledge of products
Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
Basic technical knowledge is a plus

Qualifications :

Client Support Agent Experience.
Documentation skills (clear user friendly documentation)
Analytical mind
Team player
Agile mindset
Understanding of content management platforms
Communication skills (English mandatory)

Remote Work :

Employment Type :

Full-time

Responsibilities:Monitor follow up on and resolve support tickets in a timely manner Communicate clearly and professionally with support requesters throughout the process Handle and resolve tickets that do not require development or complex technical intervention Develop maintain and document compre...

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About Company

Inetum

Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more

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