Car Rental Service Advisor

Porto Portugal On-site
Start date: 3/Jun/26

About the Project

Join a leading international car subscription and rental service operating in over 70 countries and territories shaping the future of flexible mobility.

You will be part of a fast-paced customer experience team supporting thousands of users who rely on seamless stress-free access to rental vehicles. This is not just support its a high-impact customer journey role where service quality directly shapes brand trust and customer loyalty.

Your Mission

As a Customer Support Advisor (French-speaking) you will be the first point of contact for customers managing their car rental experience. Your role is key in ensuring smooth booking processes resolving issues efficiently and delivering an exceptional service experience across all touchpoints.

You will combine problem-solving communication and commercial awareness to support both customer satisfaction and business growth.

Key Responsibilities

• Provide professional and empathetic customer support via phone and email

• Manage car rental bookings modifications and cancellations

• Assist customers with billing payments and account-related inquiries

• Guide users through available rental options and service modalities

• Support onboarding of new customers by collecting and entering data into internal systems

• Identify customer needs and proactively suggest suitable solutions

• Ensure timely handling of requests while maintaining high-quality service standards

• Contribute to a strong and positive brand experience

Your Profile

We are looking for motivated communicators who thrive in structured yet dynamic environments:

• French C2 level (mandatory)

• Strong communication and interpersonal skills

• 1 years of Previous Contact Centre or Customer Service experience (preferred).

• Customer-oriented mindset with a problem-solving attitude

• Ability to multitask and manage time effectively

• Comfortable working in rotational shifts and a fast-paced environment

• Previous experience in customer support or hospitality is a plus but not required

Whats in It for You

• 6-month contract with potential continuation

• Competitive compensation package:

  • 1000 gross/month (paid over 14 months)

  • 7.63 net meal allowance per working day

• International multicultural working environment

• Exposure to a leading mobility and rental car industry player

• Career development in customer experience and operations

Working Schedule

• Monday Friday: 08:00 19:00 (rotational shifts)

• Saturday&Sunday are off

Start Date: 03 June

Selection Process

• Application submission

• CV validation

• Online assessments

• First interview

• Client interview (if required)

• Final offer

• Onboarding