Bilingual Customer Support Opportunities – General Application

Are you bilingual and looking to start or grow your career in an international environment

We welcome general applications from candidates interested in customer support opportunities in Portugal. Whether you are starting your career or already have customer-facing experience we would love to learn more about you.

About the opportunities

Depending on your language skills experience and available projects you may support customers using digital services social media platforms or other products. Some projects involve assisting content creators and business users with account enquiries subscriptions and technical issues.

This is a general application for our candidate pool. The responsibilities and employment conditions below vary by project.

What you may do

• Assist customers by phone email or live chat.
• Support account and subscription management including sign-ups renewals cancellations and billing enquiries.
• Guide users through digital platforms product features and tools.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Make outbound calls when needed to follow up or resolve customer enquiries.
• Keep accurate records of customer interactions.
• Identify recurring issues and share feedback to improve the customer experience.

What we are looking for

• Strong English skills alongside proficiency in another French NorwegianPortuguese Turkish Spanish Italian Dutch Estonian Dannish andHebrew.
• Clear written and verbal communication.
• A patient empathetic and customer-focused approach.
• Confidence using computers online platforms and digital tools.
• Good problem-solving skills and attention to detail.
• Willingness to learn and work in an international team.
• Availability for rotating shifts where required.

Previous experience in customer service hospitality retail technical support or contact centres is welcome. Entry-level candidates may also be considered depending on the project.

Languages

We welcome candidates with English and an additional language including German French Norwegian Portuguese Turkish Spanish Italian Dutch Estonian Dannish and opportunities depend on current project availability and the required proficiency level.

Working arrangements

• Opportunities are based in Portugal with the location confirmed for each role.
• Working hours may include full-time schedules of 40 hours per week.
• Rotating shifts weekend work and work arrangements depend on the project.
• Candidates must meet the work authorisation requirements for the position.

Training and benefits

Depending on the opportunity the package may include:

• Initial product systems and customer service training.
• Meal allowance.
• Holiday and Christmas allowances.
• Private health and dental insurance.
• Accommodation options for eligible relocating candidates.
• Project-specific bonuses.

Salary training compensation contract terms and eligibility for benefits will be explained for each suitable vacancy before you proceed.

How to apply

Please submit your CV in English and include:

• Your languages and proficiency levels.
• Your current location.
• Your preferred location and willingness to relocate.
• Your work authorisation status in Portugal.
• Your availability to start.

Apply through this posting or send your CV to with the subject line Customer Support General Application Your Language.