Beauty Adviser

Location: Lisbon Nations Start Date:16/10

Contract: Temporary with high potential for renewal and permanency

Schedule: Full-Time Shift-Based Training Provided

Join a brand that has been redefining beauty for over a century. Our client is the epitome of a global Beauty Pure Player focused solely on beauty in all its diverse forms. With more than 110 years of expertise this company understands what consumers aspire to and now they want YOU to be a part of that journey.

Were on the lookout for passionate people-first Beauty Advisers who love helping customers look and feel their best. If you speak native Dutch have a flair for customer care and want to work in a dynamic international environment keep reading.

As a Beauty Adviser youll be the first point of contact for customers who love our products. Your mission Deliver exceptional service and advice with a touch of luxury:

• Engage with customers via live chat email phone webforms and social media.
• Offer expert product advice on skincare beauty routines and cosmetics tailored to individual needs.
• Support e-commerce inquiries: returns deliveries refunds and order tracking.
• Advise on product alternatives ingredients and usage tips with care and accuracy.
• Manage customer data requests (GDPR newsletter unsubscribes data breach inquiries).
• Handle health-related case (HRC) reports with confidentiality and diligence.
• Resolve complaints and provide effective empathetic solutions in a timely manner.

• Native Dutch speaker with B2 level English (written and spoken)
• Excellent communication active listening and problem-solving skills
• Strong empathy and customer orientation
• Good IT skills and ability to multitask using multiple tools efficiently
• Availability to work flexible shifts (Monday to Sunday 08:0020:00)

• Experience in Cosmetics Luxury Beauty or Retail
• Previous experience in Customer Service
• Familiarity with social media platforms and digital communication tools

• 15-day full training (8 hours/day) in English
• Training compensation: 640.80

• Monthly Gross Salary: 1309
  • Includes holiday allowance Christmas bonus and meal allowance
• Meal card
• Private health insurance
• Paid Portuguese public holidays (with compensatory days off when worked)
• Vacation allowance:
  • Up to 20 days in year 1 (proportional to contract start date)
  • 22 days per full calendar year from year 2 onward

• 40 hours/week 5 days/week
• Shifts between 08:00 and 20:00
• 2 days off per week (set by the shift manager informed 4 weeks in advance)
• Friendly multicultural and modern office located in Lisbon Nations

1. Application Review
2. Online Language Test
3. Interview with Client

• 1-month trial period
• Portuguese employment contract
• Temporary contract with potential for renewal and long-term career path