BasqueEnglish Customer Support Specialist

About the Role
Be the voice of a global entertainment brand for Basque-speaking members. You will help people enjoy their experience by resolving their questions quickly warmly and accurately in their own language.

What Youll Do

• Support members in Basque and English via chat email and phone
• Resolve issues related to account access billing and payments subscriptions and plan changes
• Troubleshoot playback app and device problems
• Explain features policies and account options clearly
• Aim to resolve each case on first contact and leave every member feeling heard
• Escalate complex or technical cases to the right teams with clear accurate documentation
• Follow up on open cases and keep records up to date
• Meet quality efficiency and customer satisfaction targets

What You Bring

• Native or fluent Basque written and spoken
• English at C2 level written and spoken
• Previous experience in customer support or a customer-facing role is a plus
• Strong troubleshooting and problem-solving skills
• Clear empathetic communication especially when a customer is frustrated
• Comfort with multiple support channels and digital tools
• Reliable home internet and a quiet dedicated workspace
• Ability to stay organized and self-driven in a remote setup
• Legal right to work in the country of employment

Why Youll Love This Role

• Fully remote: work from the comfort of your home
• Paid training: full onboarding and product training from day one
• Global brand: support a product people around the world know and love
• Use your language: your Basque skills are a core part of the job not a side note
• Career growth: clear paths into specialist quality training and team lead roles
• Supportive team: collaborative colleagues and coaching to help you succeed
• Performance recognition: your results are seen and rewarded
• Stable employment: a structured contract with a reputable employer