Basque-Speaking Streaming Service Support Specialist

Basque-Speaking Streaming Service Support Specialist

Job Title: Basque-Speaking Streaming Service Support Specialist

Location: Remote (Work from Home in Portugal)

Job Type: Full-Time (40 hrs/week Rotational Shifts)

Are you fluent in Basque with a passion for entertainment digital streaming and technology We are seeking enthusiastic customer-focused individuals to join our international support team working remotely from anywhere in Portugal representing one of the worlds leading video streaming platforms!

In this role you will act as a primary point of contact for Basque-speaking subscribers helping them navigate platform features troubleshoot playback or account issues and enjoy an exceptional entertainment experienceall from the comfort of your home.

• Subscriber Assistance: Support Basque-speaking users via inbound calls live chat and email regarding account subscription plans billing details password resets and user profile management.
• Technical Troubleshooting: Assist subscribers with resolving streaming playback errors app installation issues device compatibility (smart TVs mobile gaming consoles) and internet connectivity checks.
• Content Guidance: Answer general inquiries about content availability release schedules parental controls and language subtitle/audio settings.
• Customer Retention & Loyalty: Provide empathetic efficient support to turn technical disruptions into positive lasting user experiences.

• Location: Remote in Portugal.
• Work Model: Full-time 100% Work from Home (Remote) model within continental Portugal or islands.
• Schedule: Rotational operational shifts (40 hours per week).

• Home Office Equipment: Full IT workstation setup (PC headset and secure access peripherals) provided and delivered to your home.
• Flight Reimbursement: Initial flight ticket to Portugal reimbursed after successful completion of the probation period (for candidates relocating from abroad).
• Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF NISS registration with local health centers and bank account setup).
• Virtual Onboarding: Paid digital onboarding and training program to set you up for success.

• Salary: Highly competitive base salary tailored to Basque language profiles in Portugal plus language and performance-linked bonuses.
• Benefits: Comprehensive private health and dental insurance meal allowance vouchers and remote work allowance.
• Company Culture: Virtual team building corporate wellness initiatives and a supportive inclusive international community.
• Career Path: Direct opportunities to advance into Quality Analyst Team Leader Trainer or Operational Management positions.

• Language Skills: Native or Near-Native command of Basque (C1/C2) with good working proficiency in English (B2). (Proficiency in Spanish is a strong plus).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Home Setup: Stable high-speed fiber internet connection and a quiet home office environment.
• Tech Literacy: Comfortable navigating multi-screen environments smart TV apps and digital streaming platforms (paid training provided).
• Soft Skills: Exceptional verbal and written communication active listening patience and strong problem-solving ability.