Banking Operations Specialist – Lisbon, Portugal

1819 per month (gross) plus productivity bonus up to 300 plus Private Health Cover Meal Allowance Paid Training. Banking Operations Specialist English Market in Lisbon Portugal.

1819 per month (gross) plus productivity bonus up to 300

We put the figure in the advert on purpose. If it doesnt work for you you should know that now rather than after three interviews.

• Private Health Cover
• Meal Allowance
• Paid Training

You also get full-time position in Lisbon Portugal. 40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon.

CloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert Banking Expert for the English market supporting one of the UKs most innovative digital banks. This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.

Day to day that means provide expert customer support via chat phone and email for English-speaking customers. Resolve complex banking enquiries related to accounts payments disputes and transactions. Act as a subject matter expert for banking operations within the team. Handle fraud investigations chargebacks and complaint resolution with high attention to detail. Deliver informed guidance on banking and financial services processes. Support and share knowledge with teammates when required. Ensure compliance with internal procedures and regulatory standards.

• Fluent in English (spoken and written). Minimum 12 months experience in: Banking / Financial services / Insurance / Claims billing in Ireland or serving the Irish market from abroad. Strong problem-solving and analytical skills. Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills

To get you on the ground: permanent accomodation provided - check project files in drive.

Low living costs 300-plus days of sun and big international communities in Lisbon and Porto.

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The companys own interview stage
• Offer and contract we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.